Policies

Cancellations made 7 days or more before the check-in date are eligible for a full refund. The refund will be processed within 5-7 business days to the original payment method.

Cancellations made between 3-6 days before check-in are eligible for a 50% refund of the total booking amount. Processing time is 5-7 business days.

Cancellations made less than 3 days before check-in or no-shows are not eligible for refunds. The full booking amount will be charged. We recommend reaching out to us if you face any emergencies.

Date changes are subject to availability. Requests made 5 or more days in advance can be accommodated without additional charges (subject to rate differences). Last-minute changes may incur a modification fee.

No refunds are provided for early departures or unused nights. We encourage guests to plan their stay accordingly.

Bonfire sessions are available in the evening hours, typically from 6:00 PM to 10:00 PM. Music and gatherings should wind down by 10:00 PM to respect quiet hours and neighboring properties.

Smoking is not permitted inside cottages or indoor common areas. Designated outdoor smoking areas are available. Please dispose of cigarette butts responsibly in provided receptacles.

Guests are responsible for any damage caused to resort property during their stay. Charges for repairs or replacements will be billed to the guest. Please report any accidental damage immediately to our staff.

We offer delicious in-house dining options. Outside food is generally discouraged to maintain hygiene standards. However, we understand dietary needs — please discuss any special requirements with us in advance.

Our resort is located in a natural mountain setting. Please observe the following for your safety:

• Supervise children at all times, especially near slopes and outdoor areas
• Use designated pathways and trails
• Avoid venturing out alone after dark
• Follow staff guidance during nature walks and activities
• Keep cottage doors locked when not in the room

Non-registered visitors are not permitted in guest cottages. Day visitors must be registered at reception and may be subject to a visitor fee. Overnight guests must be included in the booking.

A booking is confirmed only upon receipt of advance payment. Typically, we require:

• 50% advance at the time of booking
• Remaining 50% at check-in or before

During peak seasons or special dates, full advance payment may be required.

We accept the following payment methods:

• UPI: Google Pay, PhonePe, Paytm, etc.
• Bank Transfer: NEFT/IMPS/RTGS
• Cards: Credit/Debit cards (Visa, Mastercard, RuPay)
• Cash: Accepted at check-in for balance payments

All quoted rates are subject to applicable taxes:

• GST as per government regulations
• Any additional local taxes if applicable

Final invoice will include all applicable taxes. Tax rates are subject to change as per government notifications.

A detailed invoice/receipt will be provided at check-out. For GST invoices with company details, please provide your GST number at the time of booking or check-in. Digital copies can be emailed upon request.

Himgiri Nature Retreat takes reasonable precautions to ensure guest safety and security. However, we are not liable for:

• Loss or damage to personal belongings
• Injuries resulting from guest negligence or failure to follow safety guidelines
• Circumstances beyond our reasonable control

Guests are advised to secure valuables and exercise caution during outdoor activities.

We are not responsible for service disruptions or cancellations due to circumstances beyond our control, including but not limited to:

• Severe weather conditions (heavy rain, snowfall, landslides)
• Road closures or transportation disruptions
• Natural disasters
• Government restrictions or advisories
• Power outages or utility failures

In such cases, we will work with guests to find suitable alternatives or reschedule stays where possible.

Himgiri Nature Retreat reserves the right to refuse service or ask guests to leave without refund in cases of:

• Disruptive or inappropriate behavior
• Violation of house rules
• Illegal activities
• Endangering safety of other guests or staff
• Damage to property

We aim to create a peaceful environment for all guests and appreciate your cooperation.

By making a booking at Himgiri Nature Retreat, you acknowledge that you have read, understood, and agree to abide by all policies and terms outlined on this page. These terms form part of your booking agreement with us.